REFUND POLICY

A legal disclaimer

At Eagle Wellness, we strive to provide exceptional service and customer satisfaction. This Refund Policy explains how refunds, cancellations, and credits are handled for all products and services offered by Eagle Wellness (“we,” “our,” or “us”).

1. Appointments & Service Refunds

A. Cancellations by the Client

To receive a refund or avoid fees:

Cancellations must be made at least 24 hours in advance.
Late cancellations may result in a cancellation fee of 25% of original booking fee
“No-show” appointments are non-refundable.

B. Cancellations by Eagle Wellness

If we must cancel your appointment for any reason, you may choose:

A full refund, or
To reschedule your appointment at no additional cost.

2. Non-Refundable Services

The following services are generally non-refundable once delivered:

Completed sessions or treatments
Digital consultations
Customized wellness plans
Classes, workshops, or events already attended or partially attended

If you feel a service was not delivered as expected, please contact us—we will review concerns on a case-by-case basis.

3. Memberships & Packages (If Applicable)

A. Subscriptions or Memberships

Refunds for memberships are issued only if:

Canceled within the initial 14-day grace period
Required by applicable law

Unused sessions may be eligible for account credit only, not cash refunds.

5. Processing Refunds

Approved refunds will be:

Issued to the original payment method
Processed within 31 business days
Subject to your bank or payment provider’s processing times

We reserve the right to request proof of purchase.

6. Contact Information

To request a refund or inquire about our policy, please contact us at:

Eagle Wellness
Email: info@eaglewellness.co.uk
Phone: +44 7801 978369
Address:

Spring Head, Spring Street, Easingwold, York, North Yorkshire.

YO61 3BJ